Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our platform, and improving our services.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control or delete them.

How We Use Cookies

We use cookies for various purposes:

Essential Operations: To enable core platform functionality and security features
Authentication: To keep you logged in and remember your session
Preferences: To remember your settings and preferences
Analytics: To understand how you use our platform and improve performance
Security: To detect and prevent fraudulent activity

Types of Cookies We Use

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Strictly Necessary Cookies

These cookies are essential for the platform to function properly. They enable core features like security, network management, and accessibility. You cannot opt-out of these cookies.

Examples: Session cookies, authentication tokens, security cookies

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Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your choices (like language, region, or display preferences) to provide a more personalized experience.

Examples: Language preferences, theme settings, workspace configurations

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Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This helps us improve our services and user experience.

Examples: Google Analytics, usage statistics, performance monitoring

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Marketing Cookies

These cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns. They may be set by us or third-party partners.

Examples: Advertising cookies, social media pixels, retargeting cookies

Cookie Duration

Session Cookies

These temporary cookies are deleted when you close your browser. They help maintain your session while you navigate through our platform.

Persistent Cookies

These cookies remain on your device for a set period (ranging from a few days to several years) or until you delete them. They help us remember your preferences and actions across multiple sessions.

Third-Party Cookies

In addition to our own cookies, we may use various third-party services that set cookies on our behalf. These include:

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Google Analytics

Website analytics and performance tracking

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Customer Support

Live chat and support services

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Payment Processors

Secure payment processing

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Social Media

Social sharing and integration

Note: We do not control these third-party cookies. Please refer to the respective third-party privacy policies for more information.

How to Manage Cookies

You have several options to manage or delete cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

View which cookies are stored and delete them individually
Block third-party cookies
Block all cookies from specific websites
Block all cookies completely
Delete all cookies when you close your browser

Browser-Specific Instructions

Popular Browsers

Google Chrome: Settings → Privacy and security → Cookies and other site data
Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

Important: If you block or delete cookies, some features of our platform may not work properly, and you may need to manually adjust preferences each time you visit.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your right to control cookies through your browser settings.

Other Tracking Technologies

In addition to cookies, we may use other similar technologies:

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Web Beacons

Small graphic images (also known as "pixel tags" or "clear GIFs") that help us analyze user behavior and measure the effectiveness of our communications.

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Local Storage

HTML5 local storage that allows us to store data locally on your device to improve performance and provide offline functionality.

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Server Logs

Server log files that record information about your interactions with our platform, including IP address, browser type, and pages visited.

Your Choices and Rights

You have the right to:

Accept or Reject: Choose which cookies you want to accept through our cookie banner
Withdraw Consent: Change your cookie preferences at any time
Access Information: Request information about the cookies we use
Opt-Out: Opt-out of analytics and marketing cookies while still using essential cookies

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@qio.ae

Support: support@qio.ae

Phone: +971 4 123 4567

Address: Dubai, United Arab Emirates